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frequently asked questions about setups & repairs

how much does a guitar setup cost ?
The cost for setup work varies depending on the type of instrument and what the problems are that need to be corrected.  Electric guitars with fixed bridges, floating tremolo bridges and Floyd Rose bridges all have their own separate costs due to the varying complexities of the bridge mechanisms.  Check out our Price Guide Page.
how much do guitar repairs cost ?
Repair work varies in price depending on the type and amount of damage that needs repair.
The best way to get the most accurate idea on cost is to come and visit the workshop for a free quote.
We also provide as much assistance as possible with quotes over the phone.
Click the link to check out our Price Guide Page.
how long does it take to do a setup ?
A typical setup on most instruments will take 24 - 48 hours depending on the severity of the correction work needed to get the instrument setup back to it's original specifications or to your specific requirements. It is most common for a 2 to 4 day turn around on work depending on the time of year and how busy we are.
Contact us or call (+61) 0402 737 762 to find out more.
how long does it take to do a Guitar repair ?
The amount of time necessary to complete repairs will vary due to the type of repair, the time of year, the climate and temperature, and especially if refinishing (new paint) is required. Repair time will be best estimated while doing the hands on inspection and quote.
Contact us or call (+61) 0402 737 762 for more details.
Can i bring my guitar in for a free quote ?
Absolutely ! We inspect and quote free of charge for all setup or repair work. 
Contact us or call (+61) 0402 737 762 to book a time.
can i get a price for my repair If I send photos of the damage ?
Unfortunately it's not always possible to give an accurate quote on price for a repair, especially for extensive damage and for acoustic instruments where internal damages may not be visible without inspecting the instrument internally.  In short, it may be possible to estimate a price, but the final quote will always be made upon inspection.
where are you located ?
Mallaby Guitars location:
Kyogle, New South Wales, Australia.
Available by appointment Only !
Contact us via our website,
or call Guy (+61) 0402 737 762
for more information.
what are your trading hours ?
10am   -   5pm     Monday to Friday.
11am   -   4pm     Saturday.
Closed  -  Sunday.
What forms of payment do you accept ?
We accept Direct Bank Deposit & Cash payments.
do you repair amps ?
Yes, we DO amp repairs here at Mallaby Guitars, and we also recommend some of the best amp makers / repairers in Australia, who are available for all your guitar amp / bass amp mods, repairs and custom build needs.
Contact us via our website, or call Guy (+61) 0402 737 762 for more information.

frequently asked questions about handmade guitars

How do i order a custom made mallaby guitar ?
First thing to do is Contact or call Mallaby Guitars (+61) 0402 737 762 with a description of what you want to
have made. The second thing we do is discuss the design idea, specifications and all suitable possibilities for the build.  After the details have been finalised, the third thing to do is sit back, relax and wait for your new axe to arrive!
You can email, phone call or message Mallaby Guitars on Facebook and Instagram.
what timbers are the best for making a guitar ?
The most renown (orthodox) timbers for guitar making are known as 'tone-woods'.  Mallaby Guitars places orders with the best local and overseas timber merchants to source only the finest quality and environmentally friendly AAA and AAAA grade tone-wood timbers.  Due to ongoing regulatory changes in the timber import / export industry, some timber selections may not always be available. 

CHECK OUT OUR TIMBER SELECTION

African Mahogany
American Birds-Eye Maple
American Cherry Wood
American Cocobolo
American Flamed Maple
American Mahogany
American Quilted Maple
American Rock Maple
Australian Black Gidgee
Fijian Mahogany
Indian Rosewood
Indonesian Rosewood
Macassar Ebony
Pale-Moon Ebony
Purple-Heart
Queensland Mahogany
Queensland Maple
Queensland Silky Oak
Queensland Walnut
Tasmanian & Victorian Figured Blackwood
Victorian Ash
Wenge
how long does it take to build / make a guitar ?
After the initial consultations are complete, your guitar build begins.  As a general rule it takes 3 – 4 months (12 to 16 weeks) from start to finish depending on the complexity of the build, the seasonal weather conditions, and also the availability of parts, hardware and timber selection.
what paint / finish products do you use on mallaby guitars ?
Mallaby Guitars use the Mirotone range of Nitro Cellulose paint timber finishes. We spray diamond gloss clear, satin clear, stain / opaque colors, sun-burst / tobacco burst, full solid colors, and metallic finishes.  Anything is possible.
how much does a custom handmade mallaby guitar cost ?
Mallaby Guitars Handmade instruments range from approx. $4,500.. to $9,500 (AUD) from standard build styles, timbers and techniques to extremely exotic builds.  We also build double neck electric guitar / bass guitars ranging from $13,000.. to $15,000..  depending on materials and design complexity.  Mallaby Guitars offers the finest world class workmanship, timber selection and customer service. 
Contact us via email and our website, or call Guy on (+61) 0402 737 762 for more information.
do you make your own custom pickups ?
Mallaby Guitars does not make custom pickups. As a guitar maker I prefer to keep focused only on the guitar making construction process and leave the custom pickups to other professionals in this field. And you'll be happy to know that, when it comes to pickups, we order in custom handmade and name brand pickups so that we can all make sure that everyone is 100% happy with the result.  Whatever your needs are, we've got you covered.
Is there a payment plan available for my handmade instrument order ?
Mallaby Guitars allows two options for payment. You can make full payment up-front for your order, or you can choose to take up our 3-payment plan. Our 3-part payment plan lets you separate the payments of your custom made instrument order into these 3 steps.  Step 1 is the main deposit of 50% of the total amount. The first 50% deposit allows for the purchase of all your materials and hardware and for the build to begin.  Step 2 is a further 25% part-payment which is due at the time your instrument is ready to be spray painted.  This allows for the purchase of your custom colour paint and spray time.  Step 3 is your final part-payment to conclude your purchase in accordance with coming to the end of the build process.  We accept payment via bank transfer or cash only.
Contact us via email and our website, or call Guy (+61) 0402 737 762 for more information.
what sort of warranty Do i get from mallaby guitars  ?
All our hand made electric guitars come with a 2 year warranty on timber, finish, construction, parts, hardware and pickups, and includes 12 months of free servicing. This warranty only covers customers for careful and proper use.  Any damages caused by improper handling, misuse or source electrical faults will not be covered by warranty.
These Conditions Apply.
can i be updated throughout the build process ?
Absolutely! We do that for all of our customers.  Mallaby Guitars frequently shares progress photos on Facebook and Instagram of all our works.  And when requested, we also create 'owners albums' of the build or repair.
do you ship to overseas ?
Yes... We ship OVERSEAS ! Please send us an email request, 'quote for shipping' along with your name, address and contact details via our Contact page and we will give you a quote on the cost of shipping.